Senior Product Designer
Design systems and service design for operational and regulated products — the screens people use all day, under real constraints.
I design the unglamorous software that organisations run on, and I try to make it feel considered rather than merely tolerated.
Most of my work sits where a service is messy on the inside and needs to be calm on the outside: claims handling, clinical scheduling, compliance review. I map the actual work first, then design the interface that fits it, then write down the patterns so the next team does not start from nothing.
I work closely with engineers and with the people who use the product daily. I prefer small, reversible releases and a shared vocabulary over long specification documents. I am comfortable being the only designer in a room of twelve engineers, and equally comfortable handing a system over and stepping back.
Four projects that best show how I work end to end.
Consolidated four divergent internal toolkits into one accessible component library with documented usage rules and a contribution path for engineers.
Redesigned a shift-planning tool after two weeks of shadowing ward coordinators, replacing a dense grid with a view built around the decisions they actually make.
Rewrote and restructured policy documents with a content designer and a legal reviewer, then built the layout and typographic system used to publish them.
Audited a driver-facing app against WCAG 2.1 AA, prioritised findings by frequency of use, and paired with engineers through the remediation work.
Reverse chronological. Earlier roles available on request.
2023 – Present
Ledgerline · Bristol / Remote
2021 – 2023
Meridian Health Technology · Bristol
2019 – 2021
Kerbstone Studio · Manchester
2018 – 2019
Kerbstone Studio · Manchester
Northgate School of Art · 2017 – 2018
University of Ashwell · 2014 – 2017
Occasional talks on systems documentation at regional design meetups; a short newsletter on designing for operational work.